Our Team
Kulbir Kandola
Managing Director
BSc Hons, M.A in Social Work, CQSW
Kulbir’s commitment and devotion to care then led her to purchase her own nursing home in 1996 and has built up a highly reputable nursing home care business in the Midlands with emphasis on highest quality of care. Her priority has always been to offer high levels of personal care in a homely, luxurious environment. Kulbir takes a close interest in the management of all her nursing homes to ensure that residents remain the number 1 priority at all times and that they are well looked after by friendly, genuinely caring staff.
Sylvia Hughes
Home Manager
RGN, BSc (Hons) Gerontology Non-Medical Prescriber
Welcome to Eversleigh website. My name is Sylvia, and I am the Home Manager.
I have over 30 years’ experience as a registered nurse, specialising in caring for older people. During my long NHS career, I have won awards for innovation and collaborative working with external stakeholders and for creating new admission prevention services for older people. I have always had a passion for caring for older people, successfully implementing NICE guidelines and new Government initiatives to a high standard and improving standards of care.
Subsequently, I left the NHS to move to the private sector and have been managing nursing homes since then. In September 2021, I had the pleasure of meeting Mrs Kandola and her Operations Team and following a successful interview, I have relocated to Wolverhampton to be the Manager of Eversleigh Care Centre. I am enjoying my new role, getting to know my residents and their families, as well as the staff team. I am also experienced in creating and maintaining good working relationships will all professions in the multidisciplinary teams.
Our home is welcoming, comfortable, and companionable and I would love to welcome you to show you the beautiful surroundings and answer any potential queries you may have. I know that choosing a care home for a loved one can be a daunting, anxious time for any family and I’d like to reassure you that my staff and I are always here to help you as much as possible in making that transition as seamless and as stress-free both for you and your loved ones.
Managers
The Home Manager is supported by a full time supernumery Deputy Manager and a full time supernumery Senior Team Leader. There is a full time Training Manager who delivers an extensive training programme to all staff. The management team is supported by an Office Manager and an Accounts Manager. The Manager can be contacted by emailing office@eversleighcarecentre.co.uk.
Care Team
We have a team of highly qualified, experienced and compassionate nursing staff, care team leaders and care assistants. All care staff are required to complete the Care Certificate as a minimum standard. The Care Certificate is an agreed set of a minimum of 15 standards that sets out the knowledge, skills and behaviours expected of the role of a Carer.
The care team is highly trained and qualified to provide end of life care. We have two full-time activities coordinators who organise activities in line with the requirements of the residents. Our staff are chosen for their caring attitudes, compassion and they like to go the ‘extra mile’ for their residents. Resident and relative feedback repeatedly praises staff for their passion and commitment to their residents.
Hospitality Services
We have a team of staff in the catering department led by the Head Chef. The Head Housekeeper manages a team of housekeepers and laundry staff. We have two full-time Maintenance Managers. All staff ensure high standards of service are provided to our residents at all times. We are very proud of our housekeeping team whose outstanding work has been recognised by the West Midlands Care Association through their Care Awards.
In 2018 our Head Housekeeper, Rita Lindo, who has worked at the home for 20 years, was presented with the ‘Excellence in Care’ award. In addition, all the housekeeping staff were recognised by the Infection Control Department at our local health authority and were awarded ‘Higher Gold’ status. We are equally proud of our catering team whose kitchen staff were awarded 5* Catering status in 2017 by the Environmental Health Authority.
Supervision & Training
Staff are regularly supervised on duty and we provide good staffing levels to ensure that our high standards of care are maintained. Each member of staff has a regular formal meeting with a manager to review their performance and to consider ideas and feedback they have. Everyone receives an annual appraisal with the Home Manager. The home has been accredited with Investors in People status which is a national standard measuring the quality of supervision and management of staff. The Investors in People accreditation is reviewed every three years to ensure the home is compliant with the IIP Standard.
We provide regular training to maintain and improve standards, and to ensure staff skills and knowledge are kept up-to-date. New staff complete a comprehensive induction course. The majority of the training is delivered by our Training Manager and external training is provided where needed. The nurses attend regular clinical updates.
